General
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Increase number of recordings per month
$10 plan for 100 recordings seems too little, other sites like have a much bigger threshold (http://mouseflow.com/pricing). You do have some very nice features but it seems that recording is the most fundamental part of the business so keeping the number so low is a bit discouraging.
1 vote -
1 vote
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We have a problem with our asp site. When we are giving Request.UrlReferrer and is not working
We have a problem with our asp site. When we are giving Request.UrlReferrer and is not working
1 vote -
Allow us to define a production environment and a playback environment.
Since web applications often allow users to create objects in storage, it would be essential that the playbacks do not create more objects in the production environment. It would be helpful if we could specify a playback environment/url so that ajax calls and whatnot would be redirected to that environment.
1 vote -
3 votes
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Ability to write notes on recording
Ability to write notes on recording, so you can remember them. Maby also mark/flag them as importent
1 vote -
Allow us to host the recordings internally.
for legal reasons we can't push user activity to a third party.
3 votes -
repair invoices pdf
every invoice on http://userfly.com/invoices/ gives me 404 file not found - ie. http://userfly.com/invoices/sep-13-2011.pdf
3 votes -
4 votes
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I can't login and can reset my password. I wrote you ten emails without any response.
I'm very afraid. I can not login, can reset my password, don't get any response for my emails, but the money booked montly from my account.
1 vote -
to check your emails and support your customers
Sent you 3 Emails 3 weeks ago - no answer.
Recording on https sites always stops (business account).
Please downgrade me from business back to pro.
Why is noone answering emails?12 votes -
Stop using the service....
We are customers of Userfly, but our log-in password suddenly stopped working. We can't see the videos on the page, and anyways we wan't to cancel the service. I've tried to contact in many ways, never got any reply!!! Please, contact me at my phone or email provided...
1 vote -
Pages in Russian shown in jibirish scrambled characters. please create solution for that.
Pages in Russian shown in jibirish scrambled characters. please create solution for that.
3 votes -
Can you make your Support icon MORE prominent?
Can you make your Support icon MORE prominent?
1 vote -
Reply to your client emails sent from pyamparala@apptivo.com
We are getting charged but the captures are not showing up. We tried contacting you but there has been no response from your side. We will give it another day and then close down our account.
1 vote -
Make HTTPS recordings work (Busines plan) and cart pages
The main reason for me getting this software was to watch for cart abandonment on our cart pages and checkout pages. None of this is working but your description for Business plan clearly says it works for https. ?????
16 votes -
Provision to record only selected pages
It would be a great feature to have a provision to configure to record only selected pages / URLs.
3 votes -
provide faster answers to support issues!
I've posted a support issue 36 hours ago because I cant use my account (paid one) and no answer yet!
9 votes -
1 vote
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3 votes
