I suggest you ...

I keep disabling captures and it keeps capturing

Can't seem to be able to disable captures.

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    anonymousanonymous shared this idea  ·   ·  Admin →
    planned  ·  cteAdmincte (Admin, userfly) responded  · 

    Userfly will continue to capture sessions for users that we have already recorded sessions for; this is a bug, and we will fix it very soon.

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      • Robert LombardiRobert Lombardi commented  · 

        I have this same problem. My quota is being depleted because of the visits I make to my own site. I'm trying to develop and debug the site and so I naturally visit is many times to test it. I don't want to capture my own visits to my site, so I disabled the IP address from capturing, yet it continues to capture and reduce the quota so that I have fewer captures left.

        What's the point of paying for 100 captures if I use most of them all by myself?

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