I suggest you ...

Make mouse movements relative to screen size

I've noticed that if I have a recording for someone who is using a screen larger than my own, the mouse clicks are absolutely positioned. This is a problem because I can't tell exactly what they clicked on.

I understand there are many things to take into account for this issue - for instance, not all designs are centered and in some cases making the clicks be absolutely positioned would work well.

Having said that, I guess I can only say that they don't line up now and that is a problem.

123 votes
Vote 0 votes Vote Vote
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    I agree to the terms of service

    You'll receive a confirmation email with a link to create a password (optional).

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Matt JamesMatt James shared this idea  ·   ·  Admin →
    planned  ·  cteAdmincte (Admin, userfly) responded  · 

    This does seem to be a problem, and we will try to improve this.

    5 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      I agree to the terms of service

      You'll receive a confirmation email with a link to create a password (optional).

      Signed in as (Sign out)
      Submitting...
      • RyanRyan commented  · 

        Just started using Userfly a few days ago. Definitely still having the problem. As someone mentioned below, my site is also horizontally centered: http://www.everlater.com

        Are there any tricks to this? It seems like if I expand the playback window so that it's barely large enough to make the scrollbars disappear, then the result is pretty close. Hard to always tell for sure though.

      • sethAdminseth (Admin, userfly) commented  · 

        we've been progressively fixing these issues. let us know if you currently see this issue!

      • VoopterVoopter commented  · 

        My website is horizontally CENTERED on the screen so if I don´t have the exact same screen resolution and browser window size as the visitor, I can´t track clicks.... Userfly should grab the BROWSER WINDOW SIZE of the user, so it could "simulate" this same resolution on the pop-up player window...

      • MichaelMichael commented  · 

        I had noticed that the clicks didn't line up (v annoying with a tightly packed menu) but didn't register why. That explains it... please fix this!

      Knowledge Base and Helpdesk