General on UserVoice

Increase number of recordings per month

2012-02-23T12:13:53-08:00

ilya katz suggested:
$10 plan for 100 recordings seems too little, other sites like have a much bigger threshold (http://mouseflow.com/pricing). You do have some very nice features but it seems that recording is the most fundamental part of the business so keeping the number so low is a bit discouraging.

person in the demo should not say 'ummm' -- it undermines confidence in your product

2012-01-30T14:14:23-08:00

Ability to enter a threshold for number of clicks [updated]

2012-01-11T10:52:58-08:00

I don't want 'window shoppers' to suck all my budget. I should be able to define a threshold (4 clicks or 5 pages shown) then start recording, so the money that i'll be spending will be meaningful otherwise it will be more like PPC program that I keep recording for 1-click visitors.

Bernardo Riveira said:

well, actually not, I did not correctly understand your idea :(

Ability to enter a threshold for number of clicks [updated]

2012-01-11T10:38:21-08:00

Bernardo Riveira said:

for the moment, this can also be implemented server-side (a little programming involved), in your website

I mean, it can be YOUR website who controls which user gets the script

We have a problem with our asp site. When we are giving Request.UrlReferrer and is not working

2011-12-30T00:12:45-08:00

Sreejith suggested:
We have a problem with our asp site. When we are giving Request.UrlReferrer and is not working

Allow us to define a production environment and a playback environment.

2011-12-05T16:03:57-08:00

Etienne Morin suggested:
Since web applications often allow users to create objects in storage, it would be essential that the playbacks do not create more objects in the production environment. It would be helpful if we could specify a playback environment/url so that ajax calls and whatnot would be redirected to that environment.

bind google analytics

2011-11-18T15:29:34-08:00

Ability to enter a threshold for number of clicks [updated]

2011-11-07T19:23:03-08:00

Q Manning said:

Best idea i've seen here. This is constantly a problem that I've seen. Either number of clicks or time on site.

Ability to set the number of captures per day. [updated]

2011-11-07T16:52:30-08:00

Ability to set the number of captures per day. This way you can get data distributed over 30 days. Otherwise, you can use of your captures in just a couple of days which is not so useful. The pause button is useful but it is not enough.

fred orp said:

Yes, think this is *really* important to be able to spend your ux testing budget accurately. If i have a high-traffic sight or there's a quick influx, i can use up my captures quickly without noticing it!

Other than that, thanks for the amazing product!

Accept paypal payment... [updated]

2011-10-26T10:56:07-07:00

Accept paypal payment...

Marcelo Toscano said:

I like to pay with paypal or AMEX, I'm already had an account but can't upgrade it.

Blown through paid recordings [updated]

2011-10-26T05:21:46-07:00

Jeez, I just upped my acct to paid and it blew through my entire month already. I really wish there was a way to limit it so it would only take x amt of recording for a specific page of my website. IE. I want to improve engagement on my homepage, take 20 grabs of homepage visits so I can actually look at them. What the hell am I going to do with 100 random user grabs that doesn't help me do anything, I fix my site page by page.

jornbo said:

hear hear .. I agree!

Ability to write notes on recording

2011-10-26T05:08:14-07:00

jornbo suggested:
Ability to write notes on recording, so you can remember them. Maby also mark/flag them as importent

Allow us to host the recordings internally.

2011-10-21T15:00:17-07:00

gaudere suggested:
for legal reasons we can't push user activity to a third party.

repair invoices pdf

2011-09-29T02:29:37-07:00

lury suggested:
every invoice on http://userfly.com/invoices/ gives me 404 file not found - ie. http://userfly.com/invoices/sep-13-2011.pdf

Stop using the service....

2011-09-08T13:12:20-07:00

Antonio DelasNieves Stoner suggested:
We are customers of Userfly, but our log-in password suddenly stopped working. We can't see the videos on the page, and anyways we wan't to cancel the service. I've tried to contact in many ways, never got any reply!!! Please, contact me at my phone or email provided...

Can you make your Support icon MORE prominent?

2011-09-02T09:09:43-07:00

Rahul suggested:
Can you make your Support icon MORE prominent?

I can't login and can reset my password. I wrote you ten emails without any response. [updated]

2011-09-02T05:50:13-07:00

I'm very afraid. I can not login, can reset my password, don't get any response for my emails, but the money booked montly from my account.

Halil said:

I got following failure notice over 4 month. Sorry, something went wrong! Try going back
Otherwise, it's possible we're experiencing a bit of unplanned downtime, in which case a team of highly trained monkeys has been dispatched to deal with this situation :)
As always, feel free to contact us

I can't login and can reset my password. I wrote you ten emails without any response.

2011-09-02T05:46:23-07:00

Halil suggested:
I'm very afraid. I can not login, can reset my password, don't get any response for my emails, but the money booked montly from my account.

Looks like your CSS is missing on your site [updated]

2011-08-30T08:18:39-07:00

Also, the free demo doesn't look like it's working...

daniel said:

ps. i think the css does not work since my subpages are http://domain.com/subpage + my/css/folder/file.css in stead of http://baseurl/my/css/file.css

Looks like your CSS is missing on your site [updated]

2011-08-30T07:57:09-07:00

Also, the free demo doesn't look like it's working...

daniel said:

Mine isn't working either. I think the problem lays in the CMS i'm using. My CMS does not allow me to use "absolute" css urls. In have baseurl http://domain.com and css links to my/css/folder/file.css. Can you fix this? I would love to upgrade if this works! All I see is plain HTML!

TYPO3 4.5 LTS

Reply to your client emails sent from pyamparala@apptivo.com

2011-08-23T13:57:05-07:00

Puneet Yamparala suggested:
We are getting charged but the captures are not showing up. We tried contacting you but there has been no response from your side. We will give it another day and then close down our account.

answer support requests [updated]

2011-08-17T06:27:16-07:00

Paul said:

I have posted several emails for my account linked the email addresses (about 3 emails) and haven't received a reply to a single one and had to close the account, and open up a new one.

The problem was a customer was uncontactable but their website was using all of our allocation up! Unable to contact your support??

answer support requests

2011-08-17T06:20:57-07:00

Pages in Russian shown in jibirish scrambled characters. please create solution for that. [updated]

2011-08-15T02:58:39-07:00

Pages in Russian shown in jibirish scrambled characters. please create solution for that.

Igor said:

very very needed

Pages in Russian shown in jibirish scrambled characters. please create solution for that.

2011-08-15T02:58:11-07:00

Igor suggested:
Pages in Russian shown in jibirish scrambled characters. please create solution for that.

Login doesn't work anymore [updated]

2011-08-04T09:54:59-07:00

Login doesn't work any more for paid account!! We are getting fustrated...No answer from support@userfly.com, no answer here also...

gast said:

same with me, try to get an answer for 3 weeks.. No support, no response

respond to my support emails at chawkins@signnow.com (its been two emails over more than a week) [updated]

2011-08-04T09:53:18-07:00

I have not gotten any support help. Please email me back.

gast said:

Same with me, I can't login but userfly doesn't care.. Sent a lot of mails, never get any response

Make it work on password protected pages [updated]

2011-08-04T09:22:04-07:00

I currently have a website which has only one main page and the rest is password protected. Each time I log in, only the login screen is captured and not the password protected area navigation. Is there a way this could be enabled in future? Thanks in advance

stephan said:

I sent you a lot of emails because a problem with my business account but never got any support or answer within 2 weeks. At the moment I can't log in.
As I can read I'm not the only one who has the login / no support problem. What can I do to get access to my already paid business account again. Why don't you support your customers?

provide faster answers to support issues! [updated]

2011-08-04T09:16:03-07:00

I've posted a support issue 36 hours ago because I cant use my account (paid one) and no answer yet!

stephan said:

I have the same problem with a business account and are still waiting for support (2 weeks). Sent a lot of mails - never got an answer. Can't log in - userfly doesn't care. Another guy told me that he NEVER got an answer..

Record user sessions on HTTPS (SSL encrypted) sites [updated]

2011-08-02T09:42:11-07:00

Most of our content is hosted behind SSL and, as the asset.userfly.com script is regular HTTP, a security warning will be displayed to end users about mixed-security elements.

stephan said:

doesn't work, even with the business plan!

to check your emails and support your customers

2011-08-02T09:07:36-07:00

stephan suggested:
Sent you 3 Emails 3 weeks ago - no answer. Recording on https sites always stops (business account). Please downgrade me from business back to pro. Why is noone answering emails?

Make a heatmap from all the data

2011-07-25T13:39:55-07:00

I broke your dropdown menu in the demo http://bit.ly/dropfail

2011-07-24T16:28:38-07:00

dropfail suggested:
http://userfly.com/captures/9674027/show_shared?secret=56f7b1e70308be50ce6674529c1a5dfd4be7c558

Make HTTPS recordings work (Busines plan) and cart pages [updated]

2011-07-20T14:25:25-07:00

The main reason for me getting this software was to watch for cart abandonment on our cart pages and checkout pages. None of this is working but your description for Business plan clearly says it works for https. ?????

tom said:

recording ssl pages doesn't work (business plan) -don't know how to solve this..?

Make HTTPS recordings work (Busines plan) and cart pages [updated]

2011-07-19T03:58:26-07:00

stephan said:

same problem using userfly with https - recording stops

Provision to record only selected pages [updated]

2011-07-16T19:02:52-07:00

It would be a great feature to have a provision to configure to record only selected pages / URLs.

Krishna said:

As most of the websites will have common header and we might be interested to see the user experience and behavior for specific pages such as form submission, lead capturing etc.

Provision to record only selected pages

2011-07-16T19:00:13-07:00

Krishna suggested:
It would be a great feature to have a provision to configure to record only selected pages / URLs.

Blown through paid recordings [updated]

2011-07-11T08:34:48-07:00

Greg said:

I agree as well. I have a review website with 3K virtual pages. I want to see what happens on the review page to improve conversion. I tried putting the tag just on that page, and nothing gets recorded :(

Unique ID Number

2011-06-24T02:23:07-07:00

Kara suggested:
Add a unique ID number for each video - allow them to be easily located (sorted)

Login doesn't work anymore

2011-05-31T01:39:02-07:00

Webbi CMS suggested:
Login doesn't work any more for paid account!! We are getting fustrated...No answer from support@userfly.com, no answer here also...

provide faster answers to support issues! [updated]

2011-05-31T00:56:25-07:00

I've posted a support issue 36 hours ago because I cant use my account (paid one) and no answer yet!

Mircea C. said:

2 accounts, both not working, 5 days, no answer.
You have the lowest quality services I have ever met in 10 years!

provide faster answers to support issues! [updated]

2011-05-30T00:38:06-07:00

I've posted a support issue 36 hours ago because I cant use my account (paid one) and no answer yet!

Mircea C. said:

No answer yet in 4 days! Your services are of the lowest quality I have ever met! I have 2 PAID accounts with emails on 2 diffrent servers.
- Could never immagine I cant log-in in TWO accounts
- The password reminder says Sorry, something went wrong... No s**t!!!
- You are not answering at all.

provide faster answers to support issues!

2011-05-27T12:00:05-07:00

Mircea C. suggested:
I've posted a support issue 36 hours ago because I cant use my account (paid one) and no answer yet!

Ghost page views in Google Analytics

2011-05-27T04:06:14-07:00

Sorin suggested:
Since I start to use Userfly, in my Google Analytics account are some "ghost" pages, like "http://www.mysite.co.uk/captures/8989046/pages/25710233". It is not okay, that distorts the general analysis. Could you do something?

creating account from pricing page bug

2011-05-27T02:24:38-07:00

Webbi CMS suggested:
Hello, we created an account from pricing page, we haven't sign up for free, but there is a problem, now we are stuck on the install admin page, and we can't go any further, even the code is installed on our website www.web-design.ro Pls we have made the payment send mails to support but no answer!!!

install code (admin page) doesn't work

2011-05-27T00:02:13-07:00

Webbi CMS suggested:
I have installed 2 different codes, first one from another account, I deleted it, and then I installed another code after purchasing the basic package, in order to see the ajax recording! But now the install code doesn't work!! I have it on my website www.web-design.ro and on the admin area of userfly I can go further it keeps telling me that : Is userfly installed? Visit your site to record your first user session. I click visit and yet again the error! The one thing to mention when I payed the basic package, I select not to record my ip address. We also have google adwords and kind of traffic so the website is visited at least hourly!

Add AJAX suport [updated]

2011-05-26T03:05:58-07:00

As more and more sites use AJAX callbacks, it would be useful to have it supported, even though it's probably tough to implement.

Liviu said:

The ajax data still isn't working...:( Our CMS website has very complex ajax and stuffs that we would like to know how user interact with them...and I see it still doesn't work...

make it work with utf-8 pages.

2011-05-19T05:14:29-07:00

Yannis suggested:
Greek characters now don't appear as they should in the player

Make HTTPS recordings work (Busines plan) and cart pages

2011-05-18T19:06:03-07:00

osprey suggested:
The main reason for me getting this software was to watch for cart abandonment on our cart pages and checkout pages. None of this is working but your description for Business plan clearly says it works for https. ?????

respond to my support emails at chawkins@signnow.com (its been two emails over more than a week)

2011-05-11T12:23:14-07:00

Anonymous suggested:
I have not gotten any support help. Please email me back.